Effective communication is the foundation of a productive, safe, and respectful workplace. This interactive computer-based training equips employees and leaders with the skills to recognize and adapt to different communication styles, reducing the risk of misunderstandings, incomplete tasks, and conflict. Through real-life scenarios and expert instruction, learners will explore how miscommunication, failure to adapt to others’ communication needs, and poor handling of critical situations can escalate routine conversations into security concerns or HR issues.
Participants will learn how to deliver clear, respectful messages, listen actively, manage emotions, and navigate challenging situations. The course emphasizes sources of conflict and office politics, analyzing the importance of de-escalation, and the impact of communication on team performance and workplace safety.
By the end of this course, participants will be able to identify communication breakdowns, apply proven strategies to prevent escalation, and maintain a secure, respectful environment for colleagues, visitors, and clients.
Mr. Lifrieri is currently the President of Protective Countermeasures Inc., a security firm located in New Rochelle New York specializing in threat mitigation, investigation and training.
Christine is a seasoned Instructional Designer and E-Learning Developer.
She earned her Bachelor of Science in Education from Illinois State
University. Beginning her career as an educator in inner-city Chicago,
she transitioned to training flight attendants, focusing on emergency
evacuations, equipment procedures, and aviation security.
$89.00
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| # of Seats | Discount |
|---|---|
| 10+ | 10% off |
| 50+ | 15% off |
| 100+ | 20% off |
| 500+ | 25% off |
| 1000+ | Call for special pricing! |
